ligaspin Casino & Sportsbook Data Care

This page describes what we collect when you use ligaspin and how we keep that data protected. Our privacy commitment is straightforward: we collect only what we need to run your account, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or other supported methods, and deliver the services you use—whether that's watching Liga 1 matches, placing bets on the Piala AFF, or playing our slot and live-dealer games.

We know your information is sensitive. Our servers may sit outside your jurisdiction, yet we apply consistent data-handling rules across all ligaspin accounts. This policy sets out exactly what we do, who we share your details with (only where necessary), and what rights you have to access, correct, or delete your data.

What We Collect & How We Use It

We collect your data in a few categories:

• Account data: Your email, phone number, name, date of birth, and address. We ask for these during KYC (Know Your Customer) verification—a legal requirement we undertake so you can deposit and withdraw safely.
• Payment data: When you fund your ligaspin account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking Virtual Account, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and confirmation reference. We do not store your card numbers or bank credentials directly; those are handled by our payment processors.
• Gameplay and betting data: Wagers you place, games you play, match or event outcomes you bet on, and your account balance. We keep this so you can see your history and so we can settle bets correctly.
• Device and connection data: Your device type, operating system (Android or iOS), browser, IP address, and how often you log in. This helps us detect fraud and improve the app experience.
• Support interactions: Messages you send to our customer-care team, including subjects, timestamps, and our responses. We keep these to resolve disputes and train our multilingual help staff.

How We Use Your Information

We use your data to:

• Verify your identity and prevent underage or duplicate accounts.
• Process your deposits and withdrawals without delay. Our withdrawal review window is typically 1–3 business days; we undertake this period to check for fraud before funds leave our system.
• Settle bets and send your winnings to your chosen payment method.
• Respond to support requests in your preferred language.
• Send account notifications—login alerts, deposit confirmations, withdrawal status—via email or push notification on your phone.
• Comply with local gambling regulations and financial reporting rules in jurisdictions where ligaspin operates.
• Improve the app: crash reports, feature usage, and load times help us make the mobile experience faster.

Who We Share Your Data With

We share your information only where required or beneficial:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners process your transactions. They receive your deposit amount and timing, but not your password.
• Regulatory authorities: Where local law requires, we report player identity and betting patterns to gambling commissions and financial-crime units.
• Fraud-detection partners: Third-party services scan for suspicious account patterns and verify your address.
• Cloud hosting providers: Our customer data, including your account balance and bet history, is stored on servers in Asia and beyond. We contractually bind these processors to the same privacy standards we follow.

Your Rights & Our Commitments

We respect your control over your data. You have the right to:

• Request a copy of all data we hold on you. Email our support team and we will provide a readable export within 14 days.
• Correct inaccuracies: If your name, address, or phone number is wrong, you can update it in the ligaspin app under Account Settings, or contact us for help.
• Request deletion of your account and all associated records. We will erase gameplay history, support tickets, and device logs. Some data (transaction records required by law) may be retained in an anonymised form for 5 years.
• Object to marketing: We send promotional emails about new games and Liga 1 coverage. You can unsubscribe from these in your email preferences without losing account access.
• Withdraw consent for push notifications. Open the ligaspin app settings and toggle off notifications for betting updates.

We store your password using strong encryption and never see it in plain text. If you forget it, we send a reset link to your registered email. Our support team can also initiate account recovery if you've lost access to your phone or email.

Cookies on ligaspin track your session (so you stay logged in), remember your language preference, and measure which sports or games you view most. You can clear cookies in your phone or browser settings; you will then need to log in again. We do not sell cookies data to advertisers.

Our privacy practices cover all users regardless of location. However, we are licensed to offer services only in jurisdictions where local law permits. If you have concerns about how your data is handled, or if you live in Jakarta, Surabaya, Bandung, or Medan and believe your rights have been breached, please contact our data officer at [email protected] with "Privacy Request" in the subject line. We undertake to respond within 14 days.