ligaspinTerms of Use

We at ligaspin operate our platform according to strict terms that protect both your account and our service integrity. By creating an account on ligaspin, you agree to the conditions we set out below. These terms cover how we verify your identity, handle your deposits and withdrawals, manage disputes, and enforce our policies across all regions where we operate.

Our platform is available only where local law permits gaming services. We do not operate in jurisdictions that prohibit online gaming. By accessing ligaspin, you confirm that you are in a supported location and comply with all applicable laws in your region. We reserve the right to restrict or close accounts if we discover you are accessing ligaspin from an unsupported jurisdiction.

This page outlines our key policies. If you have questions about any term, our support team can clarify in English during business hours.

Account Opening and Verification on ligaspin

When you join ligaspin, we require you to verify your identity before any deposit is allowed. You must provide your legal name, email address, phone number, and a government-issued identity document—KTP, passport, or driver's licence. We also ask for a selfie to confirm the document belongs to you. Once we receive these materials, our team reviews them and typically approves your account within hours. We encrypt your identity documents and delete them after verification is complete.

You are responsible for keeping your account login credentials secure. If someone else gains access to your password, they can withdraw funds or play on your account. If you suspect unauthorised access, contact our support team immediately. We will help you secure your account and review any suspicious activity.

Deposits and Withdrawals

We accept deposits through nine payment methods: mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, and direct bank transfers to Virtual Accounts for mobile banking, local payment, online payment, and e-wallet. Deposits appear in your account instantly. There is no minimum deposit amount, though individual games may have minimum stake requirements.

Withdrawals are processed during standard business hours. Mobile wallet withdrawals typically complete within hours; bank transfers may take one to two business days depending on your bank. We review all withdrawal requests to prevent fraud, so larger withdrawals or unusual patterns may take longer to process. During holidays like Idul Fitri, Idul Adha, or Imlek, processing times may extend. We always notify you if your withdrawal is delayed.

You may withdraw only funds that are yours—your account balance. Any bonus or promotion credited by ligaspin is subject to our promotional terms. If you have an active bonus, we may restrict withdrawals until the bonus conditions are met or you choose to forfeit it.

Account verification

Required before deposits; we delete documents after approval and encrypt all stored data

Deposit processing

Deposits from mobile banking, local payment, and online payment appear instantly; bank transfers may take minutes

Withdrawal review

All withdrawals are reviewed for fraud; processing times extend during business holidays

Bonus restrictions

Bonuses have terms and conditions; withdrawal may be restricted until bonus is forfeited or completed

Responsible Use and Account Closure

We expect all account holders to follow our code of conduct. You must not use ligaspin for money laundering, fraud, or any illegal activity. You must not create multiple accounts to evade our verification or dispute resolution process. You must not attempt to manipulate game results or exploit technical vulnerabilities. Violations may result in account suspension or permanent closure without refund of your balance.

If you wish to close your account, contact our support team. We will process your closure and issue any remaining balance to your original payment method. Once closed, you must not attempt to re-open an account. Repeated account creation and closure to circumvent our terms may result in a permanent ban.

Disputes and Resolution

If you dispute a transaction—a deposit you didn't authorise, a game result you believe is incorrect, or a withdrawal that failed—contact our support team with details. We investigate disputes within five business days and respond with findings. If we find an error, we correct it immediately. If we find no error, we explain why and detail your next steps.

If you are unhappy with our resolution, you may escalate your dispute to our management team. Send a detailed email explaining your concern and why you disagree with our finding. Management reviews escalations within ten business days.

Terms Changes and Jurisdiction

We may update these terms at any time. If we make material changes, we notify you via email or in-app message. Continued use of ligaspin after the change date means you accept the new terms. If you do not agree, you may close your account.

ligaspin operates in supported jurisdictions in Southeast Asia, including regions where Liga 1, Piala Indonesia, and Piala AFF football markets are available to account holders. We comply with local gaming law and cooperate with regional authorities. If your jurisdiction changes or local law restricts your access, we may close your account and refund your balance. Our terms are governed by the laws of our jurisdiction of operation.

Your Rights on ligaspin and Contact

We respect your rights as an account holder. You have the right to view your transaction history, download account statements, request identity document deletion, and close your account. You have the right to contact us with questions or complaints. We respond in English during business hours through in-app chat, email, or phone. Most inquiries are answered within a few hours.

These terms form a legal agreement between you and ligaspin. By creating an account, you confirm you understand and accept them. If any part of these terms is unenforceable, the rest remain in effect. Our support team is available to clarify any term or help you understand how our policies apply to your account.